Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Minimum order quantities vary by product type. For lip balms, our MOQ typically starts at 5,000 units per SKU (per flavor or variant). For other product formats, minimums may differ — contact us with your product details for a specific figure. We do accommodate smaller pilot runs in certain cases for brands earlier in their development. Reach out to discuss your project and we'll let you know what's possible.

Question 2

What are typical lead times for an order?

Accepted Answer

Once formulations and packaging are finalized, production typically runs 2–6 weeks. Contact us to discuss your specific timeline, and we'll map out a schedule that works for your launch.

Question 3

Do you offer stock formulas, custom formulations, or can I supply my own?

Accepted Answer

All three. Whether you're launching fast with a proven recipe, developing something entirely new, or bringing your own formula to production, we can work with you. Stock formulas: our library of ready-to-brand lip balm formulas gets your product to market faster with no development time. Custom formulations: our lab develops original formulas from scratch or refines existing ones to meet your specific goals, certifications, or ingredient requirements. Customer-supplied formulas: bring your own formula, and we'll handle development, testing, and production.

Question 4

What types of products does Citco manufacture?

Accepted Answer

We manufacture a wide range of cosmetic and personal care products at our fully-automated Southern California facility, including lip balms (standard twist tube, tin, and applicator formats), body balms, foot balms, lip masks, lip gloss, gel sticks and jars, deodorant sticks, toners and serums, creams and moisturizers, lotions, hair and body oils, shampoos, and conditioners. If your product category isn't listed here, contact us — our formulation team works across a broad range of personal care formats.

Question 5

Do you have USDA Organic-certified formulas?

Accepted Answer

Yes — if your brand requires USDA Organic certification, you're in the right place. Our formulas are certified under the USDA Organic program by CCOF, so your finished product can carry the certification your customers trust.

Question 6

Is your facility FDA registered?

Accepted Answer

Yes. Our facility is FDA-registered, ISO 22716 GMP cosmetics certified, and MoCRA compliant, so your products are manufactured to the regulatory standards retailers and distributors expect.

Question 7

Are your products made in the USA?

Accepted Answer

Every product is formulated, filled, and packaged at our facility in Walnut, California, giving your brand the Made in USA story your customers increasingly look for, with the supply chain reliability and faster turnaround that domestic manufacturing delivers.

Question 8

How do I become a wholesale buyer?

Accepted Answer

To stock our shelf-ready brands, use the quote form on this page to open a wholesale account. We provide direct-from-manufacturer pricing for Papaya Naturals and Chap-Lip. Please note, we sell direct to retailers and distributors only — we do not sell through Amazon, Walmart, or other online marketplaces.

Question 9

Can I order samples before production?

Accepted Answer

Yes, pre-production samples are a standard part of our process for every new project, so you can be fully confident in the product before committing to a full run.

Question 10

Where are you located and where do you ship?

Accepted Answer

Our fully-automated facility is headquartered in Southern California. We manage domestic fulfillment through transparent logistics and can coordinate international shipping.

Packaging & Fulfillment

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